Information we collect
This may include identity and contact information, next-of-kin details, health conditions, medicines, allergies, care needs, communication preferences, risk assessments, visit notes and information supplied by authorised family members or professionals.
Why we use information
We use information to assess needs, create and review care plans, deliver safe support, coordinate with people involved in care, safeguard wellbeing, respond to concerns and meet contractual, legal and regulatory responsibilities.
When information is shared
Relevant information may be shared with authorised care workers, health and social-care professionals, commissioners, emergency services or regulators when lawful and necessary. We aim to involve you in these decisions wherever possible.
Security and retention
Records are protected through access controls and secure systems. We keep information only for the period required by care, safeguarding, legal and regulatory obligations, then securely delete or anonymise it.
Your choices and rights
You can ask to see your records, correct inaccurate information and discuss how information is used. Some rights depend on the circumstances and lawful basis. Contact info@welltrustcare.co.uk with questions or concerns.